Shipping
We currently ship to the United States and the European Union only. Orders are processed within 1–3 business days before dispatch.
Delivery times and shipping costs vary by destination and product, and are shown at checkout before you place your order.
Once your order ships, you’ll receive a confirmation email with tracking information where available.
Returns
We want you to love what you ordered — and if anything ever arrives damaged, defective, or not what you ordered, we’ll make it right with a replacement or refund, no hassle. Just reach out to us at support@whimsyandhearth.com within 7 days of delivery with your order number, a couple of photos, and a quick description of the issue, and we’ll take care of it from there.
For our customers in the EU: you also have the right to cancel your order for any reason within 14 days of receiving it, in line with EU consumer protection law — just let us know within that window and we’ll sort out a refund.
Outside of those two situations, we’re not able to accept general returns (change of mind, wrong size selected, etc.), since our items ship directly from our fulfillment partners rather than from a central warehouse we can process returns through. We think this is pretty standard for how we operate, and we’d rather be upfront about it than surprise you later.
Questions?
Reach out any time through our Contact page — we’re happy to help.